It is the intention of everyone at Weavers Medical that we will do our best to offer a high quality medical service, which uses to the optimum all available resources and which remains sensitive to the needs of our patients and to the needs of the individuals in the practice team.
We offer a range of morning and afternoon appointments. Individual surgeries are shown below:
Y = Doctor is in attendance
When you arrive for your appointment, please check in for your appointment using the automatic check in service on the first floor. This is available in several different languages. Of course the receptionist will assist if you have problems.
Translation services are available for appointments if these are requested in advance. Please ask someone to let us know you need this service so that it can be booked in the language you need at the time you and your doctor need it.
Qualified Doctors spend periods of 4 months with the practice and take part in surgeries and home visits. These GP registrars are fully qualified and work in the surgery to gain experience in General Practice before joining their own Practice.
Occasionally, these GPs may wish to video their consultations for training purposes only. The recording will only be seen by the GP and their tutor Doctor at the surgery and once it has been viewed, it will be erased. Your permission is needed in order for the Doctor to video your consultation. You will have to sign to say you agree to the recording, but if you do not wish to be videoed, the camera will be turned off.
If you are more than half your appointment time late, you will not be able to be seen in that appointment slot. All Health care professionals work to booked appointment times, and if that time has passed, they are not able to get it back. This means if you are too late for your appointment, you will have to book another appointment to be seen either later that day, or on another day.
Our health centre has suitable access for disabled patients, and all the patient areas including waiting room, consulting rooms and toilets have wheelchair access. Portable hearing loops are available for use in consulting rooms – please ask at reception.
Designated disabled parking bays are located at the back of the building. Patients who use these bays can ring the bell at the back door to gain access to the building. This means patients do not have to walk round to the front of the building.
Any patient has the right to view their medical records on request. If you wish to view your medical records, the receptionist will explain what you need to do. You will need to complete a form and bring along some form of identification. Your appointment will be with a Health Care Professional who will go through your records with you.
If you wish to be provided with copies of your records, there may be a charge for this. The receptionist will provide all details of charges and the procedure for obtaining copies of medical records when a patient makes the request.
We are registered under the Data Protection Act 1998. All our records are treated as strictly confidential. No information will be given to anyone else (relatives included) unless you give us written permission.
Occasionally visiting assessor doctors check our records to ensure good standards. They are also bound by the same confidentiality rules. The Primary Care Trust occasionally check GP claims for payment. This may involve access to medical records. If you have any objections, please inform the Practice Manager.
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
We need to make sure that you know this is happening and the choices you have.
The surgery has a policy of zero tolerance to violent or abusive patients. This means verbal or physical abusive behaviour. If such an incident occurs, the surgery has the right to remove a patient from the practice list.
Our first responsibility is for the health of our patients within the NHS. Certain other services are offered where a fee is chargeable. The following are examples only, there are others:
Full details are available at reception and you will be advised of the charge and asked to sign an agreement to this effect when leaving any forms or making any special appointments.
For a full list of patient fees for non-NHS services please view the following information.
Leaflets are available which explain how to complain. You can speak to the Practice Manager in the first instance. If you remain dissatisfied details on how to formally complain will be provided.
If a patient decides to formally complain, there is a short form available to complete. This will then be passed to the Practice Manager who will acknowledge the complaint within two working days and aim to have investigated the complaint within ten working days.
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service, and does not include any information that is not held, is held for other purposes or would be exempt from release.
For more information Publication Scheme for Weavers Medical.
You can also download the Freedom of Information practice leaflet
At Weavers Medical we have a Child Protection policy and everyone is familiar with this policy, knows what it says and how to use it. All staff are aware of the current guidance on accountability, confidentiality and good medical record keeping.
Everyone including new staff are aware that Child Protection is everyone’s responsibility. We have a lead GP for Child Protection in the practice and any member of staff can discuss any concerns they have in complete confidence with their immediate supervisor and this GP directly.
All practice staff at the recruitment stage will have – references – and identity checks. All nursing staff will have full CRB checks.